Do I need to obtain my own credit card merchant accounts?
No, there is no requirement for you to spend months negotiating with individual credit card companies to obtain a Visa or MasterCard account. We take care of all that for you.

Which cards can I accept?
All of them: Visa, MC, Amex, Diners and Discover.

How secure is the IATS system?
As a Ticketmaster Company, IATS uses the highest levels of security available on the Internet. We use Microsoft security protocols and Verisign to secure all of our transactions.

What about privacy and security?
IATS uses the highest levels of security available on the Internet to protect your personal information. We protect your personal information against such risks as loss or theft, unauthorized access, disclosure, copying, use, modification or destruction, through appropriate security measures. We protect the information regardless of the format in which it is held.

IATS considers all personal information as confidential and we do not disclose personal information to any third parties. All employees of IATS with access to personal information are required as a condition of employment to respect the confidentiality of personal information.

Please click here for our privacy policy.

How much does it cost?
There is no need to purchase or manage a payment gateway or merchant account as IATS provides everything you need to process all major credit cards. Please contact us for a quotation.

Do I have to pay bank or credit card fees as well?
Absolutely not. The IATS fee is the only fee you will have to pay for credit card processing.

How do I sign up?
Simply complete the necessary documents and return to us, along with the required supporting documentation, and your account will be ready to process all major credit cards within 7-10 business days.

Please call us at 1-866-300-4287 (Option 2) to get started and receive your copy of our merchant agreement. Or request one by email at IATS@ticketmaster.ca.

How Do We Receive the Money for the Credit Card Transactions Processed?
All Visa and Mastercard transactions are deposited directly into your bank account within 24-48 hours. For American Express and Discover card transactions, IATS accumulates the transactions you have processed from Sunday to Saturday and electronically transfers the funds directly into your bank account the following Wednesday, appearing in your account no later than Thursday. The amount transferred will be net of the IATS individual transaction fees.

Will this work with my database?
Yes. IATS is the preferred credit card processing partner of many leading providers of software to nonprofit organizations. This means you can process transactions directly from your donor database or website.

If I have an account to process online donations, can I also put through other “offline” transactions like events, registrations or one time gifts?
IATS can give you the ability to process all your organization's credit card transactions. Ask your Account Executive and they’ll be happy to explain how you can do this.

Can I process transactions remotely?
Absolutely. IATS is web-based, so you can process transactions wherever you have an Internet connection.

Can IATS provide ACH/EFT processing?
Yes, IATS has recently launched its new web-based ACH/EFT service which allows your organization to receive donations directly from your donor's bank account on a recurring basis. The service is simple, efficient and like our credit card service, designed to save you time and money. Please contact us for more information.

What are the reports like?
IATS provides extensive web-based reports that help improve the way you manage your reporting. Our reports are real time, easy to use and all historical information is stored permanently.

How can I see if it will work for my organization?
Contact us today at 1-866-300-4287 or email iats@ticketmaster.ca and our account team will help determine how IATS can best help your organization.